• We value mutual RESPECT, HONESTY AND TRUST.
• We value OPENNESS with our community to create INFORMED DECISION-MAKING.
• We value SOCIAL and ETHICAL RESPONSIBILITY and ACCOUNTABILITY.
• We value PRIVACY, CONFIDENTIALITY and COMPASSIONATE CARE.
• We value a sense of OWNERSHIP among the individuals and communities associated with the mission of the Sun Country Regional Health Authority.
• We value our STAFF, PHYSICIANS and VOLUNTEERS as our MOST VALUABLE RESOURCE.
• We value the pursuit of SAFETY, QUALITY and EXCELLENCE in health care.

Goals  

1.  Health of the Individual

• Improve the individual experience by providing exceptional care and service to customers that is consistent with both best practice and customer expectations.
• Achieve timely access to evidence-based and quality health services and supports.
• Continuously improve health care safety in partnership with patients and families.

2.  Health of the Population

• Improve population health through health promotion, protection and disease prevention.
• Collaborate with communities, other ministries and different levels of government to close the gap in health disparities.

3.  Providers

• Work together to build a workplace that supports the adoption of both patient- and family-centered care and collaborative practices.
• Work together to create safe, supportive and quality workplaces.
• Develop a highly skilled, professional and diverse workforce with a sufficient number and mix of service providers.

4.  Sustainability

• Achieve best value for money while improving the patient experience and population health.
• Improve transparency and accountability through measurement and reporting.
• Strategically invest in facilities, equipment and information infrastructure to effectively support operations.

5.  Supportive Processes

• Benchmark and model world-class high-performing health systems.
• Achieve system-wide performance improvement and culture of quality through the adoption of Lean and other quality improvement methodologies.
• Leverage technology to achieve improvements in patient care and system performance.